IMDA monitors the quality of infocomm services provided by commercial service providers, such as basic telecoms, mobile, Internet access and fibre connection services. It tracks the several indicators to assess if the licensees have met Quality of Service (QoS) requirements.
To view these quarterly reports, you can visit IMDA’s website here: https://www.imda.gov.sg/regulations-and-licensing-listing/dealer-and-equipment-registration-framework/compliance-to-imda-standards/basic-telecommunication-services