Parliament Sitting on 1 February 2021

QUESTION FOR WRITTEN ANSWER


77. Mr Chong Kee Hiong:
To ask the Minister for Communications and Information whether Singaporeans and residents can register their preferred language of communication with the Government so that paper wastage may be reduced and to ensure that those who can only understand mother tongues receive messages in the appropriate languages.

Answer:

We agree with the need to make choices available to citizens. We seek to do so, firstly, by going digital. The Gov.sg Whatsapp channel, which provides information on COVID-19 in the four official languages, allows subscribers to choose their preferred language. Similarly, the LifeSG app provides seniors above 60 years old the option to browse content in the app in their preferred language.

2. The public service is continuously seeking to improve the way it communicates and serves citizens. For example, in conducting face-to-face outreach, the Silver Generation Office will seek to identify the language that the senior understands, and deploy volunteers who can engage the senior in their preferred conversational language and with the relevant collaterals. 

3. We will continue to improve in this area and will study the suggestion further.

 
Speech by Mrs Josephine Teo, Minister for Communications and Information at CyFy 2021 on 19 Oct 2021 Speeches Infocomm Media 19 Oct 21
Opening Keynote Address by Mrs Josephine Teo, Minister for Communications and Information, at Global System for Mobile Communications Association (GSMA) Mobile 360 Asia Pacific Conference on 19 Oct 2021 Speeches Infocomm Media 19 Oct 21
Four New MOUs Signed at the 2nd Singapore–China (Shenzhen) Smart City Initiative Joint Implementation Committee Meeting To Accelerate Digital Economy Collaborations Press Releases Infocomm Media, Digital Readiness 18 Oct 21
Opening Remarks by Ms Yong Ying-I, Permanent Secretary for Ministry of Communications and Information, at the 2nd Singapore-China (Shenzhen) Smart City Initiative (SCI) Joint Implementation Committee Meeting on 18 OCT 2021 Speeches Infocomm Media, Digital Readiness 18 Oct 21
Opening Remarks by Mrs Josephine Teo, Minister for Communications and Information, at SCS Tech3 Forum on 15 Oct 2021 Speeches Infocomm Media 15 Oct 21
Closing Remarks by Ms Rahayu Mahzam, Parliamentary Secretary, Ministry of Communications and Information, at the DBS Judiciary MCI Hackathon for a Better World 2021 Judging Day on 7 October 2021 Speeches Others 07 Oct 21