Parliament Sitting on 8 November 2022

QUESTION FOR WRITTEN ANSWER

55. Ms Hany Soh: To ask the Minister for Communications and Information (a) whether the Ministry monitors and keeps track of how many Singaporeans are affected by the global WhatsApp outage on 25 October 2022; and (b) whether IMDA is investigating the cause of the disruption and considering what prevention measures can be implemented.

Answer:

1. This response to Ms Hany Soh’s question will also address a related question filed by Mr Murali Pillai for a sitting on or after 9 November 2022.

2. Users of the messaging platform, WhatsApp, faced issues in sending and receiving messages on 25 October 2022. The outage lasted over an hour, and affected users not only in Singapore, but globally across Africa, Asia, and Europe. WhatsApp’s parent company, Meta, said that the outage was a result of a technical error, and has since restored WhatsApp’s services.

3. Singapore does not regulate Internet-based messaging platforms such as WhatsApp for quality of service and resilience. These platforms operate in the global market and users in Singapore have access to multiple alternative platforms, as well as to traditional voice calls and SMS services. Businesses would also, as part of good business continuity practice, have multiple avenues of communication with customers. The availability of alternatives would mitigate the impact of the loss of any one service. 

4. MCI and IMDA will continue to monitor global developments as the digital landscape evolves. If and when necessary, we will review our policies and regulations to balance our policy objectives of promoting economic growth, preserving social stability, and protecting public security in the digital domain.  

 
Speech by Minister Josephine Teo at the launch of Temus's Step IT Up Programme on 26 January 2023 Speeches Digital Readiness, Cyber Security 26 Jan 23
The Korea-Singapore Digital Partnership Agreement enters into force Press Releases Government Technology, Others, Digital Defence, Cyber Security 13 Jan 23
MCI Response to PQ on Funding to Persons Providing Commentary on Social Media Platforms in Support of Government Policies Parliament QAs Public Comms, Infocomm Media 10 Jan 23
MCI Response to PQ on Increasing Low-income Families' Take-up of Internet Access Scheme Parliament QAs Digital Readiness 10 Jan 23
MCI Response to PQ on Policy on Use of Dialect Languages on Radio and Television Channels Parliament QAs Public Comms, Infocomm Media 10 Jan 23
MCI Response to PQ on Increase in SingPost Postage and Delivery Service Rates Parliament QAs Others 09 Jan 23
MCI Response to PQ on Annual Spending on Advertisement on Traditional and Online Media from 2011 to 2021 Parliament QAs Public Comms 09 Jan 23
Speech by Mr Tan Kiat How, Senior Minister of State, Ministry of Communications and Information, at NTU Wee Kim Wee School of Communication and Information Panel Discussion event on 9 Jan 2023 Speeches Public Comms, Infocomm Media 09 Jan 23
Speech by Senior Minister of State, Dr Janil Puthucheary at the techUK Digital Ethics Summit 2022 on 7 Dec 2022 Speeches Cyber Security, Digital Readiness, Government Technology, Others 07 Dec 22
Speech delivered by Mr Tan Kiat How, Senior Minister of State, Ministry of Communications and Information, at Asia TV Forum & Market | ScreenSingapore (7 Dec 2022) Speeches Infocomm Media 07 Dec 22
Securing AI Collaborations between Singapore and Republic of Korea Press Releases Cyber Security, Digital Readiness, Government Technology, Others 06 Dec 22
Speech by Mrs Josephine Teo, Minister of Communications and Information, at the Global Technology Summit on 1 December 2022 Speeches Personal Data, Others, Cyber Security 01 Dec 22
MCI Response to PQ on Collection of NRIC and Personally Identifiable Information by Security Officers at Commercial and Private Residential Facilities Parliament QAs Personal Data, Others 30 Nov 22
MCI Response to PQ on Assessment of Risk and Impact of Quantum Computing Technology and Efforts to Ensure Encrypted Digital Records and Communications Networks Remain Secure Parliament QAs Digital Readiness, Others, Government Technology 29 Nov 22
MCI Response to PQ on Measures in Place to Safeguard Privacy and Data of Users against Illegal Tracking by Tech Companies Parliament QAs Personal Data 28 Nov 22
MCI Response to PQ on Mitigation Strategy to Deal with Cellular Phone Jams at Large-scale Crowd Events Parliament QAs Public Comms, Digital Readiness 28 Nov 22
MCI Response to PQ on Measures to Improve Service Quality of Poor Performing Telcos Parliament QAs Others, Digital Readiness 28 Nov 22
MCI Response to PQ on Publishing Unedited Submissions from Individuals and Industry Players in Public Consultations on Proposed Legislation Parliament QAs Others, Public Comms, Personal Data 28 Nov 22
Opening Remarks by PS Joseph Leong for the 3rd Singapore-China (Shenzhen) Smart City Initiative Joint Implementation Committee Meeting on 25 November 2022 Speeches Infocomm Media, Others 25 Nov 22
Eight MOUs signed at the Third Singapore-China (Shenzhen) Smart City Initiative Joint Implementation Committee Meeting Press Releases Infocomm Media, Others 25 Nov 22
Speech by Mrs Josephine Teo, Minister for Communications and Information, at the AiSP South-East Asia Cybersecurity Consortium Forum on 23 November 2022 Speeches Cyber Security 23 Nov 22
Speech by Mrs Josephine Teo, Minister for Communications and Information, at the 5th DataGovAi Webinar eSummit & eAwards on 22 Nov 2022 Speeches Cyber Security, Others 22 Nov 22
Singapore and the Republic of Korea sign the Korea-Singapore Digital Partnership Agreement Press Releases Cyber Security, Others, Digital Defence 21 Nov 22
Speech by Mr Tan Kiat How, Senior Minister of State, Ministry of Communications and Information, at the Launch of Meta’s ‘Art Reimagined Singapore’ on 17 Nov 2022 Speeches Infocomm Media, Others 17 Nov 22