#SMETowKay Regional Investigation & Security Services has ramped up its productivity since introducing a digital solution that automates many of its processes.

 

Regional_1 

When security officers from local SME Regional Investigation & Security Services did their patrols at the condominiums they serviced, they used to fill out a form whenever they encountered incidents such as vandalism or illegal parking.

 

Upon receipt of the form or report, a manager from the company’s operations room would then have to visit the site of the incident. Such manual reporting was not only tedious, but delayed the time for corrective action to be taken.

 

This all changed when the firm adopted a digital solution called iREP, a mobile management, maintenance tracking and monitoring system that allows users to input a variety of information – from photos and reports to attendance records. This is then uploaded in real-time to a cloud system that can be accessed and monitored remotely at a command centre.

 

Each officer is issued an Near Field Communications Field (NFC)-enabled mobile phone pre-installed with the iREP mobile app. The mobile app gathers data from the NFC tags at the security checkpoints and sends it to the iREP web platform, which can then be accessed by the operations manager from the security office immediately.

 

Regional_2 

“With iREP, our officer can capture images with time stamps of incidents and occurrences, file their reports from their mobile devices and submit to our operations room staff for attention. These reports will then be emailed immediately to the condominium’s managing agents for their attention,” said Ms Beulah AR, managing director at Regional Investigation & Security Services. “The mobile app lightens the workload of our operations staff as managers can verify incidents remotely without having to travel to the site, saving costs and improving efficiency,” she added.

 

Besides incident reporting, the firm uses the system to help automate a host of tasks, from visitor management to taking staff attendance. Previously, the company would have to verify the daily attendance of its security officers by making phone calls or physically visiting the guard posts at the condominiums.

 

With iREP, managers can also monitor the daily deployment of manpower remotely and in real-time as officers log into the system with their personal details and photos. Overall, the system has helped the company reduce its operating costs and boost its productivity. It has also helped the company respond faster to its clients’ needs and better fulfil its contractual obligations.

 

Regional_3 

“The system gives you a transparent view of the work being done at our field sites – iREP is an intelligent monitoring system that offers proof of attendance and quality assurance,” explained Ms Beulah.

 

The company discovered the system when it was searching for a vendor that could provide solutions to improve its operational efficiency. It eventually chose iREP, developed by local technology firm Gabkotech Innovations, as its applications are designed specifically for security companies.

 

Through Gabkotech, Regional Investigation & Security Services also received funding from IMDA’s SMEs Go Digital programme, which helped offset the cost of implementing iREP.

 

On the back of iREP’s success, the company is now exploring the use of other digital technologies. These include a visual analytics solution for visitor management that can effectively monitor people who visit various condominium premises. Said Ms Beulah: “With such a system, you know exactly who is on the premises and alerts can be sent to prevent blacklisted individuals entering the compound. It tightens our security efforts because officers can contact the management directly and actions can be taken immediately.”

 

ABOUT SMEs GO DIGITAL PROGRAMME

Under the programme, SMEs can access a number of pre-approved digital solutions to support their businesses. The technology packages cover a range of industries, including healthcare, food and beverage, manufacturing, construction and logistics. SMEs can receive funding support of up to 70 per cent, capped at S$300,000 per company, when adopting a solution under the initiative. Interested to know more? Visit SMEs Go Digital Programme 

 

For more information on pre-approved digital solutions supported under the Productivity Solutions Grant, visit GoBusiness Gov Assist.

Many of our SME Towkays have embraced, and benefitted from, technology adoption, find out more here or stay connected with us on Medium.com/sgmci or Facebook, Twitter and Instagram 

Speech by Dr Janil Puthucheary, Senior Minister of State, Ministry of Communications and Information, at the Law Society's Cybersecurity and Data Protection Conference 2022 Speeches Cyber Security 04 Aug 22
Speech by Dr Janil Puthucheary, Senior Minister of State, Ministry of Communications and Information, at the GSMA M360 APAC 2022 on 2 Aug 2022 Speeches Public Comms, Digital Readiness 02 Aug 22
MCI response to PQ on Work of Cyber Security Agency of Singapore in Raising Cybersecurity Posture of Enterprises on Preventive Initiatives Parliament QAs Cyber Security 02 Aug 22
MCI response to PQ on Progress of Singapore's E-sports Scene and Info-Communications and Media Professionals Required to Support Games Sector Parliament QAs Others 02 Aug 22
MCI response to PQ on Structuring Future Tenders in Whole-of-Government Period Contract and Framework Agreement to Build Up Players in Creative Services Industry Parliament QAs Others 02 Aug 22
MCI response to PQ on "Live" Broadcast of English Premier League Matches Under IMDA's Cross-carriage Framework Parliament QAs Public Comms 01 Aug 22
MCI response to PQ on Regulatory Measures to Prevent and Block Unsolicited Messages on Unlicensed Loans and Illegal Gambling Websites Parliament QAs Cyber Security, Public Comms 01 Aug 22
Sunlight AfA celebrates a year’s work in tackling online harms Press Releases Digital Readiness, Others 27 Jul 22
Speech by Tan Kiat How, Senior Minister of State, Ministry of Communications and Information, at the Celebrate with Pick Industry Event on 26 July 2022 Speeches Others 26 Jul 22
Speech by Tan Kiat How, Senior Minister of State, Ministry of Communications and Information, at 35th CIO Workshop on 21 Jul 2022 Speeches Digital Readiness 21 Jul 22
Speech by Mrs Josephine Teo, Minister for Communications and Information, at Personal Data Protection Seminar on 20 July 2022 Speeches Personal Data 20 Jul 22
Speech by Tan Kiat How, Senior Minister of State, Ministry of Communications and Information, at the Opening of Delivery Hero Asia’s Regional Hub Workspace & Launch of Foodpanda's PowerUp! Tech Academy on 19 Jul 2022 Speeches Digital Readiness 19 Jul 22
Joint Statement on Further Promotion of Cooperation in The Field of Information and Communication Technology between The Ministry of Internal Affairs and Communications of Japan and The Ministry of Communications and Information of The Republic of Singapore on 13 July 2022 Press Releases Others, Infocomm Media 13 Jul 22
Public Consultation for Proposed Measures to Enhance Online Safety for Users in Singapore Press Releases Digital Defence, Public Comms 13 Jul 22
Keynote Address by Mrs Josephine Teo, Minister for Communications & Information, at the Operational Technology Cybersecurity Expert Panel (OTCEP) Forum on 12 July 2022 Speeches Cyber Security, Digital Readiness 12 Jul 22
MCI response to PQ on Programmes to Train Seniors to Adopt Digital Services Including Making Online Purchases and Using Digital Banking Services Parliament QAs Digital Readiness, Infocomm Media, Public Comms 04 Jul 22
MCI response to PQ on Penalties for Internet Service Providers for Fault Repairs Taking Longer than 24 Hours Parliament QAs Infocomm Media, Public Comms 04 Jul 22
MCI response to PQ on Avenues of Recourse when Social Media Organisations Do Not Comply with Government's Directions Parliament QAs Digital Defence, Public Comms 04 Jul 22
MCI response to PQ on Steps to Protect Singapore's Critical Infrastructure from Malware Threat Parliament QAs Cyber Security 04 Jul 22
MCI response to PQ on Take-up Rates for Various Digital Support Programmes and Ensuring Availability of Digital Learning Devices for Students Parliament QAs Infocomm Media, Public Comms, Digital Readiness 04 Jul 22
Speech by Dr Janil Puthucheary, Senior Minister of State, Ministry of Communications and Information, at Singapore Tamil Youth Conference on 2 July 2022 Speeches Public Comms 02 Jul 22
Speech by Mr Tan Kiat How, Senior Minister of State, Ministry of Communications and Information, at the Official Opening of ShopBack’s New Office Space on 1 Jul 2022 Speeches Digital Readiness 01 Jul 22
Joint Announcement: U.S Department of Commerce and Singapore Ministry of Communication and Information Launch Partnership Program To Empower Women In Tech Press Releases Infocomm Media 28 Jun 22
Key Points shared in Mrs Josephine Teo’s, Minister for Communications and Information, Wrap-up Interview on her working visit to the US, 28 June 2022 Speeches Infocomm Media, Others 28 Jun 22