Whether it is an app, website, or workshop, digital initiatives must be designed in a way that makes it easy for everyone to get involved. The design, content, language and the applicability of the initiative to people’s lives will go a long way in making sure that everyone can participate in our digital journey.
Inclusion by design also goes beyond that, which is directly digital. Policies and regulations that may hamper digital adoption may also need to be assessed and reviewed. There is also an equally important need to understand some of the impediments or "frictions" that prevents people from using digital products and services, so that, so that we can overcome them to create a better ecosystem which supports the move towards a Smart Nation, both for consumers and businesses.
- Encourage organisations to design for digital inclusion
- Reach out to more Singaporeans by ensuring that relevant digital services are made available in vernacular languages