Parliament Sitting on 2 October 2017


*8. Mr Murali Pillai: To ask the Minister for Communications and Information whether the Ministry plans to impose on telecommunication and internet service providers operating in Singapore a requirement to proactively monitor the use of their services for online and phone scams, take all necessary steps to deter such usage and promptly provide all relevant information to enforcement agencies. 


Mr Speaker, combating online and phone scams requires a multi-faceted and holistic approach, including in cases where scammers operate from overseas, working with our international counterparts. Regulators, law enforcement agencies, service providers and even members of the public, all have an important role to play in combating scams. 

2 Today, mobile and Internet service providers already monitor their networks for scams based on complaints from consumers and assist enforcement agencies by providing information for investigations on suspected scams.  

3 However, scammers’ tactics have become more sophisticated. Technological solutions are necessary but not sufficient. Improving public education and individual vigilance are therefore key to combatting scams. To this end, Government agencies, including IMDA and the Singapore Police Force, work with the National Crime Prevention Council (NCPC) to conduct public education and outreach programmes, especially to groups who are more likely to fall prey to scams. All of us must also do our part by helping to educate our loved ones about scams so that they will not become victims of scams.

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